Payment methods
- What payment methods does Wright Tea offer? Wright Tea offers various payment methods, including iDeal, credit card, PayPal, Bancontact/Mister Cash (for Belgium), Klarna (pay later), and Apple Pay.
- Is it safe to make online payments at Wright Tea? Yes, all online payments are securely processed by Mollie. This ensures that you can make online payments at Wright Tea safely and without worries.
- Can I manually transfer funds from my personal bank account? Currently, it is not possible to manually transfer funds from a personal bank account.
- What should I do if I have questions or issues related to payment? If you have any questions or issues regarding payment, you can always contact Wright Tea’s customer service.
Contact Us
- Where can I go if I have a question? If you have a question, we would like to refer you to our frequently asked questions. If the answer to your question is not listed here, you can contact our customer service.
- How can I contact customer service? You can contact our customer service via email (info@wrighttea.eu) or by phone (+31 (0)88 24 088 28). If you prefer, you can also contact us via Instagram.
- When is customer service available? Our customer service is available on weekdays from 09:00 to 17:30.
- How quickly can I expect a response when I send an email? On weekdays, we respond to emails within 24 hours. So if you send an email after 17:30 on Friday, it may be that you will not receive a response until Monday.
- What are the costs of telephone contact with customer service? The telephone contact with our customer service is at local rates. This means that you only pay the costs of a local phone call.
- Is Wright Tea located in the Netherlands? Yes, Wright Tea is located in the Netherlands, at Schouwburgplein 34, 3012 CL Rotterdam. Please note: this is not a visiting address, but exclusively for returning orders. For more information about returning orders, we would like to refer you to our ‘Returns‘ page.
