Returning products
- Can I return my order? Yes, you have the right to cancel your order within 14 days of receiving it without providing a reason. After canceling, you have an additional 14 days to return the product.
- Can I return all products? Yes, you can return all products.
- Do I need to return the product in its original condition and packaging? If you exercise your right of withdrawal, the product, with all supplied accessories and – if reasonably possible – in the original condition and packaging, should be returned to the business. If the product is damaged or the packaging is more damaged than necessary to establish the nature, characteristics, and functioning of the product, we may charge you for the depreciation in value. Please handle the product with care and ensure it is well packaged for returns.
- Who pays for the return shipping costs? Only the return costs are at your own expense. For the exact rates, please consult your carrier’s website.
- Will I receive a full refund when returning the product? Yes, you will receive a full refund, including shipping costs.
- When will I receive my refund after returning the product? Wright Tea will refund the amount due within 14 days after your return is received in good order.
- How can I request a return? You can contact Wright Tea via info@wrighttea.eu to request a return.
Contact Us
- Where can I go if I have a question? If you have a question, we would like to refer you to our frequently asked questions. If the answer to your question is not listed here, you can contact our customer service.
- How can I contact customer service? You can contact our customer service via email (info@wrighttea.eu) or by phone (+31 (0)88 24 088 28). If you prefer, you can also contact us via Instagram.
- When is customer service available? Our customer service is available on weekdays from 09:00 to 17:30.
- How quickly can I expect a response when I send an email? On weekdays, we respond to emails within 24 hours. So if you send an email after 17:30 on Friday, it may be that you will not receive a response until Monday.
- What are the costs of telephone contact with customer service? The telephone contact with our customer service is at local rates. This means that you only pay the costs of a local phone call.
- Is Wright Tea located in the Netherlands? Yes, Wright Tea is located in the Netherlands, at Schouwburgplein 34, 3012 CL Rotterdam. Please note: this is not a visiting address, but exclusively for returning orders. For more information about returning orders, we would like to refer you to our ‘Returns‘ page.
