Shipping & Delivery
- Can I get free shipping? Receive free shipping on selected orders in the Netherlands (minimum order amount: €60 and/or with a coupon), in Belgium (minimum order amount: €80), in france (minimum order amount: €110,-), in Germany (minimum order amount: €90) and in the Czech Republic / Luxembourg (minimum order amount: €110).
- How quickly will my order be shipped? We will do our best to ship your order within 1 business day.
- What is the delivery time for my order? Generally, delivery takes place within 3 to a maximum of 5 business days; however, please note that delivery times may vary between countries.
- During what times will my order be delivered? Delivery occurs between 9:00 AM and 6:00 PM, but we cannot guarantee that delivery will take place at this exact time.
- What happens if some products are out of stock? It’s possible that some products are not immediately in stock, which may lead to some delays in the delivery.
- What happens if the specified delivery time is not met? If, for any reason, we cannot meet the specified delivery time, we will notify you as soon as possible.
- What are the shipping costs for my order? Your shipping costs will be calculated at checkout based on your address details.
- Can I track my order with a tracking number? On the day of shipment, you will receive an email with the tracking information for your order, allowing you to track it.
- Who delivers my package? Your package is dispatched from our European distribution center in the Netherlands.
- What should I do if I accidentally provided the wrong delivery address? Please contact us as soon as possible. We will attempt to modify the order for you.
- Can I make changes to my order after it has been placed? If you provided the wrong delivery address by mistake, please contact us as soon as possible. We will attempt to modify the order for you.
Contact Us
- Where can I go if I have a question? If you have a question, we would like to refer you to our frequently asked questions. If the answer to your question is not listed here, you can contact our customer service.
- How can I contact customer service? You can contact our customer service via email (info@wrighttea.eu) or by phone (+31 (0)88 24 088 28). If you prefer, you can also contact us via Instagram.
- When is customer service available? Our customer service is available on weekdays from 09:00 to 17:30.
- How quickly can I expect a response when I send an email? On weekdays, we respond to emails within 24 hours. So if you send an email after 17:30 on Friday, it may be that you will not receive a response until Monday.
- What are the costs of telephone contact with customer service? The telephone contact with our customer service is at local rates. This means that you only pay the costs of a local phone call.
- Is Wright Tea located in the Netherlands? Yes, Wright Tea is located in the Netherlands, at Schouwburgplein 34, 3012 CL Rotterdam. Please note: this is not a visiting address, but exclusively for returning orders. For more information about returning orders, we would like to refer you to our ‘Returns‘ page.
