What is the warranty period for Wright Tea products? If there is a defect covered by the warranty, you should report it to us within 14 days after discovery.
What should I do if my product is damaged during transport or if I detect a defect? Please report this to us within 14 days after discovery by emailing us at info@wrighttea.eu. If the defect is covered by the warranty, we will provide free repair or replacement.
Can I also report my complaint through the European Commission’s ODR platform? Yes, starting from February 15, 2016, consumers in the EU have the option to report their complaints through the ODR platform of the European Commission. This platform can be found at http://ec.europa.eu/odr. However, we recommend initially making complaints known to us through info@wrighttea.eu.
Contact Us
Where can I go if I have a question? If you have a question, we would like to refer you to our frequently asked questions. If the answer to your question is not listed here, you can contact our customer service.
How can I contact customer service? You can contact our customer service via email (info@wrighttea.eu) or by phone (+31 (0)88 24 088 28). If you prefer, you can also contact us via Instagram.
When is customer service available? Our customer service is available on weekdays from 09:00 to 17:30.
How quickly can I expect a response when I send an email? On weekdays, we respond to emails within 24 hours. So if you send an email after 17:30 on Friday, it may be that you will not receive a response until Monday.
What are the costs of telephone contact with customer service? The telephone contact with our customer service is at local rates. This means that you only pay the costs of a local phone call.
Is Wright Tea located in the Netherlands? Yes, Wright Tea is located in the Netherlands, at Schouwburgplein 34, 3012 CL Rotterdam. Please note: this is not a visiting address, but exclusively for returning orders. For more information about returning orders, we would like to refer you to our ‘Returns‘ page.
